Salon Deposit &
Cancellation Policy
Salon Deposit and Cancellation Policy
Why we take deposits.
At MK Hair Artistry, every appointment is time set aside just for you. Deposits help us manage our stylists’ schedules, reduce no shows, and make sure we can give each client the attention they deserve.
When a deposit is required
A deposit is needed for:
• All online bookings
• Colour services
• New clients
• Major transformations or multi service bookings
• Any and other services deemed appropriate by our stylists
Deposit amount
Deposits are 35–50% of the service value, depending on the service booked. This amount is stored on your account and deducted from your final bill on the day of your appointment. All deposits are non-refundable but can be used at a later appointment if rescheduled within outlined period prior to appointment.
Changing or cancelling your appointment
We understand that life happens. To keep things fair for both clients and our team, we follow these timeframes:
• 24–48+ hours notice – Your deposit amount will remain in your account balance and can be transferred once to a new appointment time at a later date.
• Less than 24 hours notice or no show – The deposit is forfeited to cover the time reserved for you.
We will take genuine emergencies into consideration.
How deposits are paid
To secure your booking, deposits are taken at the time of booking, either online, over the phone or in salon. Your appointment is confirmed once the deposit is received. Please note that your booking may be cancelled if we have not received the deposit upon booking.
Our commitment to you
This policy helps us honour the time of every client and ensures our stylists can provide the best possible service. We appreciate your understanding and support in keeping our salon running smoothly and respectfully for everyone.
New Clients:
- Deposit Amount: A deposit of 35% of the total service cost is required at the time of booking for all new clients.
- Non-Refundable: Deposits are non-refundable but may be applied to a future appointment. We understand that sometimes you may need to change your plans. If you need to cancel or reschedule your appointment we require at least 24 hours before your scheduled appointment.
- No-Show or late arrivals: In the event of a no-show or if you are 15 minutes late for your appointment, the deposit will be forfeited.
Services $200 or Over:
- Deposit Amount: A deposit of 30% -50% of the total service cost is required for all appointments over $200, regardless of whether you are a new or returning client.
- Non-Refundable: Deposits are non-refundable but may be transferred to a future booking. We understand that sometimes you may need to change your plans. If you need to cancel or reschedule your appointment, we require the cancellation at least 48 hours before your scheduled appointment.
- No-Shows & Late Arrivals: In the event of a no-show or if you are 15 minutes late for your appointment, the deposit will be forfeited.
Payment Deadlines:
- Payment Due: Deposits must be paid before the close of business on the day the appointment is made. Failure to pay the deposit by this time may result in your booking being cancelled.
- Payment Methods: Deposits can be paid through:
- Client Diary Booking App
- Client Diary (link will be sent via SMS)
- Bank Transfer (upon request)
o In-Store Payment
Application of Deposit:
- Your deposit will be deducted from the total cost of your service on the day of your appointment.
No-shows or late arrivals
Changes to Policy:
MK Hair Artistry reserves the right to amend or modify this policy at any time. Any changes will be communicated to clients in advance.
We thank you for your understanding and cooperation. We look forward to providing you with the best hair care experience!
